Frequently Asked Questions
Everything you need to know about your Sedgwicks Jewellery experience.
How should I care for my Sedgwicks jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store each item separately in its original pouch to prevent scratching and clean gently with a soft, lint-free cloth.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days depending on your location.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please note that for hygiene reasons, earrings cannot be returned.
Are your materials sustainably sourced?
At Sedgwicks, we are committed to ethical elegance. We work closely with certified suppliers to ensure all our metals and gemstones are responsibly sourced and meet high environmental standards.
Do you offer a warranty on your pieces?
Every Sedgwicks piece comes with a 12-month manufacturing warranty. This covers any defects in materials or craftsmanship, though it does not cover accidental damage or general wear and tear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.